Lower Cape Fear LifeCare Recognized for Superior Hospice Care

Lower Cape Fear LifeCare’s hospice care operations in southeastern NC and northeastern SC were both recently presented 2023 Strategic Healthcare Programs (SHP) Best Hospice Caregiver Satisfaction Awards, with special recognition for being a top 20 percent Superior Performer. The annual program was created to acknowledge hospices that consistently provide high-quality care to their patients.

Rankings are determined from scores received by hospice providers as reflected on a national family
caregivers satisfaction survey. According to SHPBest™, “Awards are determined based on the ranking of
the Overall Score for a provider against all eligible providers in the SHP database for the calendar year
for which awards are being distributed.” Scores used to determine 2023 award recipients were collected
on surveys submitted from January to December 2023.

“We are ecstatic to have been named a SHPBest hospice provider for 2023,” Gwen Whitely, President
and CEO said. “We use the surveys to consistently review the experiences of our family caregivers and
always with an eye on what we can do to improve their experience with our care and services. We
appreciate those we serve taking the time to fill out the survey to help us determine opportunities for
improvement. Knowing that our families have scored us high enough to receive such a recognition
further fuels our desire to provide the highest-quality care possible to individuals and families in the
communities we serve.”

All hospice providers receiving awards must also score equal to or better to the SHP national average for
the designated period.

Lower Cape Fear LifeCare provides hospice care in Bladen, Brunswick, Columbus, New Hanover, Onslow,
Pender and Robeson counties in NC; and Horry, Georgetown and Marion counties in SC. It also operates
three inpatient hospice care centers in Wilmington, Bolivia and Whiteville, NC.

Lower Cape Fear LifeCare is a nonprofit organization dedicated to providing access to the highest quality
LifeCare, education, and supportive services to our patients, their families, and the communities we
serve. For more information, visit lifecare.org.